Our Customer Care team accompanies you throughout the process of:
We are with you every step of the way.
Our technical experts support you anytime, anywhere and on any matter, providing you with the following assistance:
The XGT Care team:
XGT customers can take advantage of our professional Business Consulting services, providing indispensable expertise and know-how along the entire value chain. From the pre-sale stage through to delivery and implementation, our experts accompany you and your business in all technical and commercial aspects.
Our ability to provide you with end-to-end business consulting services reduces costs and significantly shortens time to market.
The XGT approach consolidates over four cumulative decades of experience with global market knowledge, invaluable situation analysis, familiarity with the competition and in-depth technical expertise. This uniquely positions XGT to provide insightful market perceptions and business diagnoses that are aligned with market needs.
Our team work globally and has an extensive knowledge to ensure a solid professional platform and tailor-made solutions. Using leading structured methodologies and international best practices enables rapid implementation and quick deployment, and ensures our customers to deepen the grip on the market through XGT solutions.
The XGT team of experts works hand-in-hand with our customers throughout the solution lifecycle, with an emphasis placed on providing a favorable ROI, added value and a positive impact on the bottom line. To drive your competitive edge, our team guides you to the business solutions needed for long-term growth and profitability.
We offer you efficiency and service that previously seemed unattainable, taking you through the entire process – from initial investigation to full deployment – including steps along the way: site survey analysis, pre-sales planning and custom design.
XGT Projects/Solution Delivery Methodology and Approach
XGT delivery services are built upon vast experience and best-practice project management tools that ensure optimal planning, effective management and successful delivery of XGT solutions to our customers and partners. The delivery team manages the implementation process for all XGT-related activities – from project design through to acceptance sign-off.
The XGT team offers personalized support at three different service levels namely:
XGT maintains an around-the-clock customer call center and an online ticketing system used to receive and process Service Requests.
Our qualified service staff includes technical specialists and product engineers who provide high-level remote and on-site supports.
The latest service methodologies and a wealth of accumulated professional knowledge enable XGT to shorten response times, meet service goals and exceed the expectations of our customers.
XGT has invested considerable human and financial resources in creating a comprehensive knowledge base, a platform of professional and technical know-how that we share with our customers:
Where applicable, we provide customers/clients with adapted training programs per the needs & requirements of customer’s organization, trainee role, level of knowledge and experience, both remotely and on-site.
As part of the implementation process, we help our customers establish methodologies and procedures for:
Operation and support
In order to expand our customers’ knowledge and expertise vis-à-vis XGT solutions, products and systems, we provide periodic follow-up training sessions as well as on-demand education for system administrators, in-house trainers, sales members, technical staff, etc.